Returns or Refund requests are accepted within 30 days of the order being placed. All blank items must be unworn, unwashed, and returned in their original condition. Questions? See below for answers or email our Customer Service at designex.nc@gmail.com. 

 

You have 30 days to report any discrepancies with the order. ALL CUSTOM ITEMS ARE NON-REFUNDABLE. DesignEX LLC will refund any item(s) purchased from our store, provided that they have not been damaged, soiled, washed, altered, or worn. All labels and tags are attached and within the original packaging. We do not accept returns of any form after 30 days from the date of purchase on all goods. You will receive an email confirmation when your return is processed. We do not accept returns or exchanges on custom items.

 

If exchanging an item, you will receive your new order number via email. There is no additional shipping charge for your new item. If you exchange a PayPal-funded order and use the UPS Prepaid Label, please include a credit card number, money order, or check to cover the fee—$5.95 for the exchange of 1 item and $6.95 for 2 or more items. 

 

Follow the instructions on the return form on the reverse side of your packing slip. If you do not have the packing slip or are returning a gift, please skip to Option 2. 

 

Return Option 1: UPS Returns® Flexible Access 

 

You can use the prepaid return label attached to your packing slip or initiate a UPS return label click here. A fee of $5.95 for one item and $6.95 for two or more items will be deducted from your credit or refund. Drop the return off at any U.S. Post Office, UPS DropBox, or UPS store (find the closest location), or give it to your UPS driver. Be sure to keep the tracking number from your label as we cannot access or verify tracking numbers. DesignEX LLC does not have this information on file and is not responsible for returns not received by our representative unless the tracking number of your returned package is provided with verified delivery. The UPS return label cannot be used for shipments outside the U.S. or for exchanging an item that was a gift. 

 

Click here to track your UPS return. 

 

Return Option 2: Return on your own 

 

If you are returning from a location outside of the U.S. or chose not to use the prepaid return label, please send your package via a prepaid, insured, and traceable method to one of the following addresses: 

 

If you do not have the original packing slip, please include the following information with your return:

1. The name and address under which the order was placed

2. Your name and billing address (if different from #1)

3. What item(s) you are returning, with item number, if available

4. The item(s) price(s)

5. Your reason for returning

6. The form of payment 

7. What you'd like us to do (return money to credit card, send refund check, create catalog credit, exchange for new merchandise) 

 

REDEEMING MERCHANDISE CREDIT:

If you have received merchandise credit, you can redeem it online at designexshop.com

 

RETURN/EXCHANGES STATUS:

Please allow 2-3 weeks from when you mailed us your package for your return/exchange to be processed. You can find out if your package has been received by emailing us. You can email us from Monday-Saturday 9 am-5 pm EST, Sunday 9 am-7 pm EST; we will need your name, order number, billing zip code, and as much additional information as you can provide. 

 

PRICE ADJUSTMENT POLICY:

DesignEX LLC offers a one-time price adjustment if an item is marked down within 10 days from the original purchase date. To obtain a price adjustment, you can email us within 15 days of your order. Please provide the original order number, the item number, the original price, and the sale price. You will receive a merchandise credit for the difference between the original and sale prices. 

 

OTHER INQUIRIES:

Email us at designex.nc@gmail.com. Include as much information about your order as possible, starting with your first and last name, order number, and any inquiries. You will receive a reply via email.